The terms of the agreement

Before using the services of the website's online store, please read this Agreement carefully.

Agreement on the use of Online Store services.

This agreement, hereinafter referred to as the "Agreement", is concluded between, hereinafter referred to as the "Online Store" or "Site", and the user of the Online Store services, hereinafter referred to as the "Buyer", defining the terms of purchase of goods through the Site.

1. The main provisions

1.1. This Agreement is concluded between the Buyer and the Online Store at the time of placing the order. The Buyer confirms his agreement with the terms set forth in this Agreement by setting a mark (tick) in the column "I have read and agree with the rules" when placing an order or registering on the Site.

1.2. This Agreement, as well as the product information provided on the Website, are not a public offer.

1.3. The Buyer may be any natural or legal person who is able to accept and pay for the goods ordered by him in the manner and on the terms established by this Agreement.

1.4. The Online Store reserves the right to make changes to this Agreement.

1.5 By this agreement, the buyer confirms his consent to the processing of the personal data specified by him for the purpose of offering services, new services offered by the Online store, for the purpose of conducting surveys, questionnaires, advertising and marketing research in relation to the services provided by the Online store, including by making direct contacts with the buyer through the means of communication specified by the buyer on this website.

This right (consent) is granted to perform any actions with respect to my personal data that are necessary and desirable to achieve the above goals, including, without limitation, collection, systematization, accumulation, storage, clarification (updating, modification), use, transfer, depersonalization, blocking and destruction of personal data, which are understood as all data specified by the buyer on this website.

The buyer hereby confirms that he is notified that the processing of personal data is carried out by the Online store in any way, including using automation tools (including software) and without using automation tools (using various tangible media, including paper media).

1.5.1 This Agreement should be considered in the form as it is published on the Website and should be applied and interpreted in accordance with the legislation of the Russian Federation.

2. Product Information

2.1. The product is presented on the Website through photo samples that are the property of the Online store.

2.2. Each photo sample is accompanied by textual information: model number, price and product description.

2.3. At the request of the Buyer, the manager of the Online store is obliged to provide (by phone or by e-mail) additional information necessary and sufficient, from the Buyer's point of view, for him to make a decision on the purchase of goods.

2.4. The price of the product indicated on the Website can be changed unilaterally by the Online Store.

2.5. In case of a change in the price of the product ordered by the Buyer, the manager of the Online store immediately informs the Buyer about it (by phone or by e-mail) in order to receive confirmation or cancellation of the order. If it is impossible to contact the Buyer, this order is considered canceled.

3. The procedure for the purchase of goods

3.1. The Buyer has the right to place an order for any product presented on the Website. Each product can be ordered in any quantity. The order can be placed by the Buyer in the following ways: made by phone, by e-mail or made independently on the Website.

3.2. After placing an order through the Website, a letter is sent to the Buyer's e-mail indicating the names of the selected goods and the total amount of the order, which is an integral part of this Agreement.

3.3. If the goods are not in stock, the manager of the Online store is obliged to inform the Buyer about this (by phone or by e-mail).

3.4. The Buyer has the right to make a pre-order for goods temporarily out of stock by making an advance payment in accordance with the procedure agreed with the manager of the Online store.

3.5. In the absence of the product, the Buyer has the right to replace it with another product or cancel the order.

3.6. The Buyer has the right to refuse the ordered product at any time before it is sent to the Buyer, notifying the Online store in advance (by phone or by e-mail).

4. Delivery of the goods, terms

4.1. The delivery of the goods ordered from the Online store, in the agreed quantity and assortment, is carried out by the delivery service of the Online store.

4.2. The cost of delivery of the goods is included in its cost when ordering.

4.3. The maximum delivery time for the goods to the address of the Buyer or Recipient, from the moment of receipt of payment for it, is 1 day. In case of an incorrect address or incomplete data required for delivery, the recipient's absence from the specified address (for any reason) during the delivery date, etc., the Company undertakes to make sufficient efforts to ensure that the recipient receives the Products. However, if this fails, or the recipient refuses to accept the Products for any reason, the Order is recognized by the Parties as fulfilled (regardless of the presence of the recipient at the address specified by the Customer). At the same time, the Products recognized as delivered are stored in the Flower Salon during the day and during this time can be independently received by both the recipient and the Customer's representative.

Specifying the recipient's phone number allows you to specify the information necessary for successful delivery of the Order. In the absence of the recipient at the address specified by the Customer, flowers can be left to any person in the apartment or neighbors, or office staff.

5. Payment for the goods

5.1. Prepayment of the product, in the amount of 100% of its value, is made through the payment services offered to the Buyer on the Website.

5.2. Goods arriving in Russia are paid only in rubles.

5.3 The Buyer agrees to receive only one receipt for a full 100% prepayment of the goods.

6. Return of flowers and bouquets.

6.1. Please note that in accordance with the Law of the Russian Federation "On Consumer Rights Protection" dated 07.02.1992 No. 2300-1 (as amended dated 10/25/2007) and Decree of the Government of the Russian Federation No. 55 dated 01/19/1998 (as amended . 27.03.2007) cut flowers and potted plants are not subject to exchange and return (indicated in the List of non-food products of proper quality that are not subject to return or exchange).   

6.2. The buyer of the Online store has the right to refuse to receive the goods at the time of delivery if the goods are of inadequate quality (based on clause 3 of Article 497 of the Civil Code of the Russian Federation, Article 21 of the Law "On Consumer Protection").

Sale-Flowers is always ready to resolve disputes. We consider all claims received within 12 hours of the delivery of flowers. Please contact us by phone or e-mail if you have any comments on the fulfillment of your order

IP Buzinova A.V. Legal addressSt. Petersburg, 2nd Sovetskaya str., 18 OGRNIP 314784727300616 support@sale-flowers.org